Konica Minolta’s Competitive Edge: Streamlining Document Workflows with OPEX® Technology
OPEX® FalconV+® Reduces Labor Costs by 66%, Accelerating Konica Minolta’s Workflow
The Background
Konica Minolta, a leading business process outsourcing (BPO) provider, specializes in document digitization and digital transformation for clients across healthcare, corporate, and government sectors. As an OPEX® partner, Konica Minolta is a reseller of OPEX scanning equipment, providing OPEX’s scanning solutions to other BPOs. It operates two OPEX FalconV+® scanners at its Warwick, RI facility for document digitization services.
The Challenge
Before automating with OPEX, Konica Minolta relied on a traditional prep and scan process. Two workers prepped documents, and a third scanned them using a high-volume production scanner. This process was very time-consuming and required extensive document prep, such as taping torn edges or manually cutting folders, which added complexity and delays.
Key Challenges
Labor and temp staff are expensive and difficult to find
Need to remain competitive with pricing and timelines when bidding for projects
Document prep was significantly manual and time-consuming
The Solution
At the 2022 IIMDA conference, Konica Minolta’s team discovered OPEX’s scanning solutions. Although Phil De Simone, IIM National Director of BPO Services at Konica Minolta, initially had reservations, he attended a live demo at OPEX’s Headquarters in NJ. The demo revealed how OPEX’s solution could drastically reduce prep time and speed up scanning. This impacted Konica Minolta’s pricing model, as prep work was previously included in project cost as a separate line item.
Despite the pricing model concerns, Konica Minolta and Phil De Simone saw the benefits and implemented two OPEX FalconV+ scanners at its Warwick, RI facility. The shift allowed the BPO to increase efficiency, reduce staff, and lower overhead. Tasks that previously required three workers, now only needed one, cutting labor costs while meeting critical SLAs. Staff prefer the OPEX scanners, finding them easier and faster than traditional methods.
With the new system, BPO Services now processes 200 standard 15” boxes monthly, scanning an average of five boxes per FalconV+ scanner daily. 80% of this work is directly out of the folder. OPEX’s ID Assist Tower option further boosts efficiency by allowing the user to quickly select the folder option. The folder can be scanned without cutting or taping, saving significant time. One project required scanning delicate 50-year-old HR files. Using the OPEX FalconV+ scanner, Konica Minolta BPO Services reduced prep and scanning time by 69%, down from 10 hours to 3.1 hours.
Key Results
200
Total standard boxes completed each month
66%
Decrease in labor needed to prep and scan documents
69%
Decrease in time to prep and scan old, fragile papers for a specific project
“Our staff are very comfortable working with the OPEX scanners and prefer to work on them.”
Jessica Wolf
BPO Processing Center Manager, Konica Minolta
The Future
As a reseller of OPEX scanners, Konica Minolta provides OPEX’s scanning solutions to clients seeking to streamline operations and increase efficiency. With OPEX’s solution in place, Konica Minolta remains well-positioned to compete for projects. The company stays committed to innovation, continually optimizing workflows to deliver high-quality, accurate results.
Other Resources You Might Find Helpful
Sure Sort X with Xtract 5 RVT Module
Sure Sort X with Xtract
Transforming Inbound Cross-Docking (IXD) with Sure Sort X
Konica Minolta Case Study
OPEX and Paragon A Powerful Collaboration
AMRs vs OPEX® Sure Sort® X for Sorting Operations
Unleashing the Power of Legacy Data in Your AI Journey
The Future of Warehousing is Automated Sortation
Proven Solution For Eyewear Sortation
Human-Robot Collaboration in the Warehouse of the Future: Enhancing Productivity Safely
NEXT LEVEL AUTOMATION
Unlock Operational Efficiency with OPEX
OPEX is powering the future of automation. Contact us to learn more about how our vertically integrated automated solutions can help take your business to new heights.