Technical Support

Your Operations Are Our Top Priority

OPEX® offers comprehensive service and support for all customers to increase business productivity and streamline operations. With over 100 OPEX®-employed technical support personnel in North America and Europe and 24/7 customer support 365 days a year, your operations are always our top priority.

24/7 Support

Local Technicians

Our locally based network of field service technicians is available across the United States, Canada, Europe, and Australia to help you resolve any issues quickly and easily. We provide technical support and fast response to any issues 24/7, 365 days a year, including holidays.

Preventive Maintenance

Eliminate Downtime

Our field service technicians conduct regular preventive maintenance visits to ensure that unexpected downtime is minimized and your operations run smoothly.

Parts & Labor

No Extra Costs

When buying any OPEX service contract, you don’t have to worry about hidden fees or extra costs. Your all-inclusive service agreement covers the cost of all parts and labor. As your business expands, you’ll have access to all OPEX-supported hardware and software.

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OPEX's Advantages

1,100 Systems Installed Worldwide

450+ Trained Service Technicians

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Fast Response

No waiting days or weeks to resolve your issues; our OPEX-employed technicians are located in most major cities. This ensures they can respond on-site as soon as possible, typically within a few hours.

All-Inclusive Service Agreement

Streamline your experience and maximize savings with our comprehensive service agreements. Enjoy peace of mind knowing that any issues will be addressed swiftly and expertly, eliminating the hassle of quotes, purchase orders, and invoices that can delay resolutions. Our agreements include all parts and labor, ensuring you won't face unexpected costs for additional repairs or maintenance your system requires.

Lengthy Useful Life

Rest assured that you can trust your purchase with OPEX, as we stand behind our products. We offer our customers the flexibility to upgrade their products to the latest technology or retain their existing system while ensuring that we provide support for OPEX products for as long as possible. As a general rule, we do not end-of-life products. You won't have to worry about choosing between upgrading your system or switching to a different vendor; we prioritize our commitment to you.

OPEX-Employed Technicians

Our company strives to provide transparent pricing, timely service, and no unpleasant surprises. We ensure this by employing only OPEX-certified technicians who are factory-trained rather than outsourcing to subcontractors who may add extra fees. Additionally, we manufacture many of our parts in-house rather than relying on third-party suppliers. This enables us to maintain excellent customer service and provide swift turnaround times.

“If anything goes wrong with the equipment, our OPEX service tech is there within 24 hours to help fix the problem.”

Kerry Black

Vote-by-Mail Supervisor, Collier County

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Ensure reliable system performance and longevity with comprehensive 24/7 support by in-house OPEX technicians worldwide.


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