Industry

BPO & Service Bureau

Solutions Designed to Deliver High-Quality Results to Your Customers

As a business process outsourcing (BPO) provider, you’re tasked with delivering high-quality work while constantly adapting to different customer needs. OPEX provides a variety of solutions for BPOs for many applications, from Federal Agency Digital Guidelines Initiative (FADGI) capable scanning to mail and parcel management. Our solutions streamline your workflow and allow you to take on more business with reduced operating costs. With OPEX, you’re not only gaining new equipment but a long-term partnership dedicated to your business’s growth and success.

Solution

Capture and Preserve Fragile and Delicate Archives

Your customers count on you to safely handle their archives and records while producing high-quality digital images. With OPEX’s archive scanning solution, you can do exactly that in less time with minimal prep and reduced manual handling. OPEX production scanners can handle delicate, damaged, and fragile archives while producing clear images. For BPOs and service bureaus that handle government archives, OPEX offers FADGI-capable scanning solutions that produce high-quality, FADGI-compliant images.

Solution

Produce High-Quality Scanned Images

Whether your clients need invoices, expense forms, checks, medical records, insurance claims, FADGI-compliant digital records, or other document types digitized, OPEX can help you deliver high-quality images with less time, labor, and prep. Our scanners can easily scan documents of mixed sizes, thicknesses, and conditions while using intelligent software to capture important data and correct image quality.

Solution

Process and Manage Mixed-Mail and Parcels

From managing your client’s entire mail-related workflow to high-volume mail and parcel sorting, OPEX can help you process mail faster with less labor. We offer advanced systems that can open, extract, and scan envelopes and contents in one streamlined workflow, ideal for digital mail, insurance, and payment applications. With OPEX’s mail and parcel management solutions, you can quickly process more mail and deliver enhanced results for your customers.

FADGI-Capable Scanning Solutions

As of June 30, 2024, Federal agencies must manage all permanent records in an electronic format, and the National Archives and Records Administration (NARA) will no longer accept transfers of permanent or temporary records in an analog format. To ease this transition, OPEX® has developed FADGI-capable scanning solutions powered by intelligent software that provides state-of-the-art image quality, legendary paper handling, flexible outputs, and repeatable quality control. Whether a government entity or a private company providing services to government agencies, all can leverage OPEX Falcon+® series scanners with CertainScan® software to prepare digital workflows and systems for FADGI compliance.

“The knowledge and training OPEX provides is outstanding. We had employees up and running on the scanners within an hour. We are now able to give our government customers exactly what they need with ease and greater versatility. With our continued partnership with OPEX, we look forward to taking on more complex and unique projects to help support digital transformation.”

Ashley Hawkins

Director of Digital Solutions Field Operations East, Iron Mountain

NEXT LEVEL AUTOMATION

Unlock Operational Efficiency with OPEX

OPEX is powering the future of automation. Contact us to learn more about how our vertically integrated automated solutions can help take your business to new heights.