Industry
BPO and Service Bureaus
As a business process outsourcing (BPO) provider, you deliver high-quality work while constantly adapting to different customer needs. OPEX provides a variety of solutions for BPOs for many applications, from Federal Agency Digital Guidelines Initiative (FADGI) capable scanning to mail and parcel management.
Solutions for the BPO and Service Bureau Industry
Our solutions streamline your workflow and allow you to take on more business with reduced operating costs. With OPEX, you’re gaining new equipment and a long-term partnership dedicated to your business’s growth and success.
Solutions that deliver high-quality results to your customers:
Capture and Preserve Fragile and Delicate Archives
Your customers count on you to safely handle their archives and records while producing high-quality digital images. With an OPEX® archive scanning solution, you can do exactly that in less time with minimal prep and reduced manual handling. OPEX production scanners can handle delicate, damaged, and fragile archives while producing clear images. For BPOs and service bureaus that handle government archives, OPEX offers FADGI-capable scanning solutions that produce high-quality, FADGI-compliant images that meet FADGI 3-star or Modern Textual Records guidelines.
Produce High-Quality Scanned Images
Whether your clients need invoices, expense forms, checks, medical records, insurance claims, FADGI-compliant digital records, or digitized document types, OPEX can help you deliver high-quality images with less time, labor, and prep. Our scanners can easily scan documents of mixed sizes, thicknesses, and conditions while using intelligent software to capture essential data and correct image quality.
Process and Manage Mixed-Mail and Parcels
From managing your client’s entire mail-related workflow to high-volume mail and parcel sorting, OPEX can help you process mail faster with less labor. Our automated systems can open, extract, and scan envelopes and contents in one streamlined workflow, ideal for digital mail, insurance, and payment applications. With OPEX’s mail and parcel management solutions, you can quickly process more mail and deliver enhanced results for your customers.
Benefits of Document Automation for BPOs and Service Bureaus
Enhanced Efficiency
Automation streamlines workflows, accelerating processes and boosting overall output.
Reduced Labor Costs
Scale operations seamlessly with automated systems that minimize the need for additional staff.
Improved Accuracy
Documentautomation adheres to predefined protocols with consistent precision, reducing errors.
Elevated Employee Satisfaction
By relieving staff from repetitive tasks, automation enables them to focus on more engaging, complex work.
Boosted Client Satisfaction
Faster and more reliable service delivery through automation fosters higher levels of client trust and satisfaction.
Automation Systems in the BPO Industry
Production Document Scanning System
Achieve high-quality scanning across various media types. This system enables the assignment of different document types to specific bins. Consider the FalconV+ scanner if you need more sort bins.
Envelope Opening and Document Imaging System
Automate the entire document-handling process by combining envelope opening with document scanning. For enhanced sorting capabilities, consider the FalconV+ RED model.
Right-Speed™ Document Scanner
Optimize scanning workflows with a highly efficient solution that employs Right-Speed™ technology, allowing your team to adjust scanning speeds as needed.
Automated Mail Opening and Extracting System
Accelerate your mailroom operations by swiftly opening and extracting mail content with this cutting-edge solution.
Desktop Mail Openers
Boost productivity with three versatile models. The 606™ model can open 40,000 envelopes per hour, while the 410™ and 210™ models process 24,000 envelopes per hour each.
Mail and Post Sorter
Enhance mail and parcel management using OPEX’s rapid and efficient sorting system, featuring iBOT® technology and over 1,000 sort bin destinations.
Desktop Production-Class Scanning.
The Velo 3120 and Velo 6000 Series bring true desktop production scanning to a compact footprint. Powered by InoTec technology, Velo combines continuous-duty hardware, gentle document handling, and high-quality, compliance-ready imaging with archival capability—without sacrificing usability or reliability.
Maximum Throughput. Minimal Intervention.
Powered by InoTec technology, Velo 8000 delivers sustained throughput, precise document handling, and high-quality, compliance-ready images with archival capability for large-scale digitization projects.
Consider OPEX for Business Process Automation Solutions
You can feel confident investing in OPEX’s automated systems because of these reasons:
Superior Engineering
OPEX’s thorough engineering process allows us to build transformative systems. Our recognized innovation helps OPEX deliver impactful results to clients.
Scalability
OPEX systems can scale to meet increasing demand.
Configurability
Trust OPEX to configure your solution to satisfy your unique business needs.
Dependable Support
Enjoy 24/7, year-round access to our in-house technical team, with service contracts available that cover both labor and parts for the first year.
Long Product Life
Built for durability, OPEX automated systems deliver reliable performance for many years
Enjoy Peace of Mind With OPEX’s BPO Automation Systems
OPEX manufactures reliable automation for the BPO and ServiceBureau industry. Our goal is to meet client expectations and build long-lasting partnerships. OPEX offers various dependable services and prioritizes innovation.
Fill out our online form to learn more or discuss your desired solution.