OPEX's Service Organization is one of the most comprehensive service organizations in the document imaging and material handling industries and one of the only to provide lifetime support of contracted products.
Our service contracts are all-inclusive, providing preventive maintenance and (with the exception of consumable items) comprehensive parts replacement. Critical spare parts are warehoused on-site or at nearby locations for even quicker problem resolution. We provide flexible response times tailored to meet our customers’ specific needs.
For service and maintenance issues in the US and Canada, our Communications Department is available 24 per hours, 7 days per week, ready to dispatch a local technician to assist our customers.
To support field service technicians, we have a Tech Support Department available which is staffed every hour of every day. These highly trained and skilled individuals assist OPEX technicians using both an electronic knowledge base as well as replicating issues on test equipment. This dedication to problem solving consistently results in faster resolution times.
All of our technicians throughout the world are OPEX direct employees, factory trained and certified, and second to none. They undergo rigorous training in the field and in the classroom at our World Headquarters in Moorestown, New Jersey. Our technicians continually participate in product instruction on-line to increase their knowledge and expertise.
Knowledge, support, and a dedication to customer satisfaction make the OPEX Service Organization the best in the industry.
Available to download for Customers and Authorized Resellers: Software Release Notes
To make a service request, please contact us at:
Americas: +1 800.673.9288
EMEA: +44 161.776.4033
Note: When calling, please have the model name and serial number of the product ready.
For general inquiries, please fill out this online form.