SERVICE

Support in Motion

Whether you move inventory, mail, payments or information, downtime means lost productivity and profitability. We get it. Which is why OPEX not only designs and builds the very best workflow solutions; we stand by them with the best-in-class customer service. Supporting this commitment is the largest and most comprehensive direct service organization in the industry.

Responsiveness

The OPEX communications department is available 24 hours a day, 7 days a week, ready to dispatch field support for service and maintenance. Because they are OPEX employees, not subcontractors, our strategically located technicians can typically respond within 2 - 4 hours, depending on the service contract. For many products, we can guarantee a 2-hour response time — a worldwide standard.

 
 

Expert Support

Our technicians are OPEX employees, product experts who have undergone rigorous training in the field and in the classroom, and who receive continuing product education on a routine basis. These highly trained technicians utilize electronic knowledge databases, and can replicate issues on test equipment and even troubleshoot remotely. Their dedication to problem-solving consistently results in faster resolution times.

 
 

All-Inclusive Service Contracts

OUR contracts Cover 100% Parts and Labor

OPEX service contracts are all-inclusive, providing preventive maintenance, labor and comprehensive parts replacement. Only OPEX includes 100% parts, and all labor during contracted coverage hours, essentially taking the guesswork out of budgeting for ongoing maintenance and support. For each customer, OPEX maintains and owns all required spare parts either onsite or at a nearby location. Service contracts include all software version upgrades, as well as customer maintenance training.