Industry
BPO & Service Bureau
Solutions Designed to Deliver High-Quality Results to Your Customers
As a business process outsourcing (BPO) provider, you’re tasked with delivering high-quality work while constantly adapting to different customer needs. OPEX provides a variety of solutions for BPOs for many applications, from Federal Agency Digital Guidelines Initiative (FADGI) capable scanning to mail and parcel management. Our solutions streamline your workflow and allow you to take on more business with reduced operating costs. With OPEX, you’re not only gaining new equipment but a long-term partnership dedicated to your business’s growth and success.
Solution
Capture and Preserve Fragile and Delicate Archives
Your customers count on you to safely handle their archives and records while producing high-quality digital images. With OPEX’s archive scanning solution, you can do exactly that in less time with minimal prep and reduced manual handling. OPEX production scanners can handle delicate, damaged, and fragile archives while producing clear images. For BPOs and service bureaus that handle government archives, OPEX offers FADGI-capable scanning solutions that produce high-quality, FADGI-compliant images.
Solution
Produce High-Quality Scanned Images
Whether your clients need invoices, expense forms, checks, medical records, insurance claims, FADGI-compliant digital records, or other document types digitized, OPEX can help you deliver high-quality images with less time, labor, and prep. Our scanners can easily scan documents of mixed sizes, thicknesses, and conditions while using intelligent software to capture important data and correct image quality.
Solution
Process and Manage Mixed-Mail and Parcels
From managing your client’s entire mail-related workflow to high-volume mail and parcel sorting, OPEX can help you process mail faster with less labor. We offer advanced systems that can open, extract, and scan envelopes and contents in one streamlined workflow, ideal for digital mail, insurance, and payment applications. With OPEX’s mail and parcel management solutions, you can quickly process more mail and deliver enhanced results for your customers.
FADGI-Capable Scanning Solutions
With the Federal Agency Digital Guidelines Initiative (FADGI) taking effect June 30, 2024, most physical documents will no longer be accepted in U.S. government offices. Therefore, all existing records and archives must be digitized and FADGI compliant. OPEX offers FADGI-capable scanning solutions powered by an intelligent document imaging software suite to help ease this transition for BPOs and service bureaus. Our solutions increase productivity and efficiency while providing measurable cost savings by reducing processing times and saving valuable resources.
“The knowledge and training OPEX provides is outstanding. We had employees up and running on the scanners within an hour. We are now able to give our government customers exactly what they need with ease and greater versatility. With our continued partnership with OPEX, we look forward to taking on more complex and unique projects to help support digital transformation.”
Ashley Hawkins
Director of Digital Solutions Field Operations East, Iron Mountain
Other Resources You May Find Helpful
Case Study
Enhancing the Digitization Process at Iron Mountain Government Solutions
Case Study
Scan2Archive Positioned To Embrace A Digital Future With The Solution From OPEX® And Smartech
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SPS and OPEX® Falcon+® RED® Document Scanners Provide Digitization at Sanitas
Video
Falcon+® Scanner Series
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