PRINCIPLE #9

Eliminate the “it’s not my job” attitude.

Winnie Chow, Director of Legal Affairs

Headshot of Winnie Chow

Eliminate the “it’s not my job” attitude.

Winnie Chow, Director of Legal Affairs

This is a principle that I learned and have practiced since my childhood. As a young child living in Hong Kong, I vividly remember my mom always telling me that I not only have to do what is asked of me, but that I also need to do more than is asked to show that I truly understand what I’m doing and why. It’s quite possible that my mom told me this while I was doing my homework in a less-than-attentive manner!

Fast forward to today. Having worked in OPEX’s Legal Department for almost 20 years, I can tell you this principle is very much a part of my daily work life. While my core responsibility is to work on various types of legal transactions such as sales proposals, purchase agreements, or maintenance contracts, I also receive non-legal requests from our customers during the course of working with them.

For instance, I recently was stumped when a customer asked me how we package our scanners, what types of material we use, and whether the materials are recyclable. I had no idea, but I knew who would know the answer. I called one of my colleagues in Shipping and he explained the process and provided the packaging information, which I then forwarded to our customer.

Instead of just pushing these things off to someone else, I know that I am better able to complete a customer transaction because we lend a helping hand to each other. This in turn contributes to OPEX’s success, and helps me (and others) grow and learn in the process.